Privacy Policy

Last updated: April 9, 2026

This Privacy Policy describes how luxibell collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We respect your right to control your personal data and strive to be transparent about our practices.

Information We Collect

We collect information in several ways to provide and improve our services. This includes information you provide directly and data we gather through your interactions with our website.

• Personal details such as your name, email address, and contact information when you register or contact us
• Usage data including pages visited, time spent on our site, and how you interact with our content
• Device information such as browser type, operating system, and IP address
• Preferences and settings you choose when using our website
• Cookies and similar tracking technologies to enhance your browsing experience

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Your data helps us personalize your experience and deliver content relevant to your interests in home organisation and decluttering.

• Delivering educational resources, guides, and articles about home organisation methods and charity shop donations
• Responding to your inquiries and providing customer support
• Analysing usage patterns to improve website functionality and content quality
• Sending updates about new resources or features, with your consent
• Protecting against fraudulent activity and maintaining website security
• Complying with legal obligations and enforcing our terms of service

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard encryption protocols and maintain secure data storage systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials.

Your Rights

You have certain rights regarding your personal information under UK data protection law. You can request access to, correction of, or deletion of your personal data at any time.

• The right to access your personal information and receive a copy of the data we hold
• The right to correct inaccurate or incomplete personal data
• The right to request deletion of your data, subject to certain exceptions
• The right to restrict how we process your information
• The right to object to processing for marketing purposes
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies to improve your browsing experience and understand how visitors use our website. Cookies are small text files stored on your device that help us remember your preferences and track site analytics.

We use both essential cookies (required for website functionality) and optional cookies (for analytics and personalisation). You can control cookie preferences through your browser settings or our cookie management interface. Please note that disabling certain cookies may affect website functionality.

Third-Party Sharing

We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and providing services, all of whom are bound by confidentiality agreements.

We may disclose information when required by law or to protect our legal rights, safety, or property. In the event of a business restructuring or acquisition, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes outlined in this policy. We delete or anonymise data when it is no longer needed, except where we are required to retain it for legal or compliance purposes.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's access to our services.

International Data Transfers

We primarily operate within the United Kingdom. Any information we collect is processed and stored in the UK. If information is transferred internationally, we implement appropriate safeguards to ensure your data remains protected according to UK data protection standards.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website constitutes acceptance of any updates to this policy.